Frequently Asked Questions

Payments
Shipping and Delivery
Returns
Materials and Gemstones
Warranty
Sustainability
Uncategorized
Payments
Is your site safe and secure?
Yes. We partner with Stripe, a leading online payment processing service, to securely handle your transactions. Your personal and payment information is protected every step of the way.

You can shop with confidence knowing that your payment details are secure and your options are flexible with Rosabrillo. Read more about the Payments here.
How can I pay for my jewelry?
Whether you prefer Visa, Mastercard, or another major credit card, we've got you covered. Our goal is to make your payment process as convenient as possible.
We may offer additional payment methods to accommodate your needs, such as Apple Pay. Any available payment options will be clearly displayed on our checkout page, ensuring you can choose the method that works best for you.
What should I do if my payment doesn’t work?
If your payment doesn't go work, start by checking if you entered your shipping and billing details correctly. Make sure the card number and all other payment information are right. If everything is correct but you still can't pay, try contacting your bank about the payment.. There might be a problem that they can help with. If you still face issues after talking to your bank, email us at info@rosabrillo.com. We’ll do our best to help!
Is your site safe and secure?
Yes. We partner with Stripe, a leading online payment processing service, to securely handle your transactions. Your personal and payment information is protected every step of the way.

You can shop with confidence knowing that your payment details are secure and your options are flexible with Rosabrillo. Read more about the Payments here.
How can I pay for my jewelry?
Whether you prefer Visa, Mastercard, or another major credit card, we've got you covered. Our goal is to make your payment process as convenient as possible.
We may offer additional payment methods to accommodate your needs, such as Apple Pay. Any available payment options will be clearly displayed on our checkout page, ensuring you can choose the method that works best for you.
What should I do if my payment doesn’t work?
If your payment doesn't go work, start by checking if you entered your shipping and billing details correctly. Make sure the card number and all other payment information are right. If everything is correct but you still can't pay, try contacting your bank about the payment.. There might be a problem that they can help with. If you still face issues after talking to your bank, email us at info@rosabrillo.com. We’ll do our best to help!
Where in the world does your jewelry ship to?

We are happy to deliver our jewelry in Europe.  We deliver fast and tracked with our partners DHL and Packeta.

Kindly note that we currently deliver ONLY to the following European countries: 

Austria
Croatia
Czech republic
Denmark
Finland
Germany
Hungary
Latvia
Lithuania
Luxembourg
Netherlands
Poland
Portugal
Slovakia
Slovenia
Sweden
Italy
How much does shipping cost?
We are excited to offer FREE shipping for all your orders!

We deliver fast and tracked with our partners Packeta and DHL. You have two options for receiving your order as:
  • Home Delivery - your order will be delivered directly to your home by a courier service
How long will it take for my jewelry to arrive?
Standard Delivery can take: 2 - 5 working days
All shipping times do not account for any unforeseen delays on the courier's end.
Feel free to contact us via info@rosabrillo.com if you are unsure about delivery times.
Can I track my jewelry's journey in the mail?

You'll be able to follow every step of your new jewelry on the way.
Keep an eye on your email inbox. We'll send you a tracking number and tracking link.

Can I have my order shipped as a gift?
Every Rosabrillo piece is shipped in elegant, pink jewelry box to experience the joy of unboxing your treasure. This box is for free and the package does not include the paper invoice, so it is ready as the perfect gift for that special person in your life or for yourself.
Read more about the Packaging here.
Do you ship on weekends or holidays?
No. All orders ship Monday – Friday, excluding weekends and holidays.
Can I return or exchange my jewelry?

Yes, you can return the jewelry. We offer a 14-day Returns Policy.

  1. Prior to returning, contact us at info@rosabrillo.com with your order number and a brief explanation of why you are returning the goods.
  2. Then pack the unworn and undamaged goods in their original packaging together with the print copy of the filled Withdrawal from the contract.
  3. Then send the package with the courier service you prefer to this address:

    Creolify s.r.o., Borievkova 4, 040 22, Kosice, Slovakia.

We do not currently accept exchanges.

Read more about Returns here.
What materials and gemstones do you use to craft your jewelry?
Rosabrillo jewelry is made of precious metals, such as Sterling Silver in the form of Gold Vermeil. This means we use high-quality 925 sterling silver that has thick gold plating. Gold Vermeil jewelry is a fantastic choice for those seeking high-quality and affordable jewelry.

Rosabrillo Gold Vermeil jewelry has a multiple thicker gold plating, than regular gold plated pieces, so it lasts longer shining. This gold plating includes 2 layers:

  • 3 microns thick layer of 18 karat Rose Gold
  • 0,1 microns thick layer of 23 karat gold at the top for even more durability.

We also offer the following stunning gemstones: 
Read more about our Materials and Gemstones here.
What is Gold Vermeil?

Gold Vermeil (pronounced "ver-may") is a is sterling silver jewelry coated with a thick layer of gold. It's a fantastic choice for those seeking high-quality and affordable jewelry. To be called Gold Vermeil, several conditions must be met:
• The base must be made of high-quality 925 sterling silver
• The gold used must be at least 10 karats
• The thick layer of gold must be at least 2.5 micrometers.

A micrometer or micron is 1/1000 of a millimeter. Common gold-plated jewelry has a gold plating thickness of 0.1 - 2.49 micrometers, most commonly about 0.5 micrometers.

Rosabrillo Gold Vermeil jewelry has a multiple thicker gold plating than regular gold plating, so it lasts longer shining. It includes 3 microns thick layer of 18k Rose Gold + another 0.1 microns thick layer of 23 karat gold for more durability.


Will my ring tarnish, change color or stain my finger?

Any jewelry made with metals like Sterling Silver and Rose Gold containing copper might change a little bit over time. Some people might notice a mark on their skin from wearing them, but this is normal and can be washed off with warm water and soap.

If your ring looks a bit darker, don't worry. You can make it shiny again with a polishing cloth that comes with every piece.

Remember, these small changes are natural and not a reason for a refund.

For more information please read our Jewelry Care Instructions.

Do you offer a warranty?

Yes! All our jewelry comes with a 2-year warranty.
This warranty protects against defects in materials and craftsmanship.

Our warranty doesn’t cover:
  • scratches that come with normal wear and tear outside of our normal Returns policy (like a bent ring),
  • improper use or storage of your jewelry,
  • improper care of your jewelry including contact with household chemicals, make-up or perfumes,
  • discoloration of stones caused by water, chemicals, sweating, make-up, cooking,
  • prongs wearing out,
  • stones lost by everyday wear,
  • natural inclusions and imperfections of stones and any modification to your jewelry done by a third party outside of Rosabrillo Jewelry.
To keep your jewelry looking great, please follow our Jewelry Care Instructions.
Is Rosabrillo a sustainable company?

We believe it's important to take care of our one and only Earth. Our goal is to be a jewelry brand that cares about our planet and makes a positive change. We're working to do better and make a difference.

♻️ Rosabrillo is part of Stripe Climate that is helping to remove carbon from the air. Every time you buy our jewelry, we give a helping hand to the Earth by contributing 1% of our revenue to carbon removal.

♻️ Rosabrillo shipping boxes are made of FSC-certified recycled materials approved by the Forest Stewardship Council. Using FSC-certified recycled materials helps reduce waste and conserve natural resources. This means less waste and more love for our natural world.

This is how we give a little back to our precious planet. 

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